Enterprise support for teams that run on Polars
A direct line to the developers who build Polars, with guaranteed response times. So the bugs and fixes your business depends on get resolved fast.
Your business can't wait for the community queue
A direct line to the core team
Work directly with the developers who build Polars at the Polars organization. We help you optimize for your use case.
Fast-track your bug reports
Polars is a thriving open-source project with 2,500+ open issues. Enterprise Support puts your reports on a private, prioritized track instead of the public queue.
Know when the fix lands
Every request is backed by a response-time SLA, so you can plan around a clear commitment instead of an open-ended wait.
What enterprise support includes
Private issue tracker
Raise and track your issues in a private space, separate from the public tracker. Share full detail, including proprietary context, without going public.
Direct Slack channels
A dedicated line to the Polars core developers, so you reach the people who know the engine best without waiting your turn.
SLA-backed support
Guaranteed response times on every request, with a clear commitment on when a fix will be available.
Feature development
Sponsor and prioritize the features your team needs on the roadmap.
Business-hours technical support
Expert technical help from the team during business hours, from setup questions to production incidents.
You run Polars in production, as part of critical business infrastructure.
You'd rather not wait on the community queue when something needs attention.
You need guaranteed response times and a direct line to the maintainers.
Case studies
A cornerstone for advanced analytics at scale
“Polars has become a cornerstone for advanced analytics, delivering exceptional efficiency on even the most complex transformations.”
How it works
Tell us what you're building on Polars and where you're running into trouble.
We set you up with a private issue tracker and a direct communication channel, matched to your team's needs.
Raise issues and get SLA-backed responses – and fixes – straight from the core team.
Frequently asked questions
Community support runs on the community's schedule. Issues are picked up when a contributor chooses to. Enterprise support gives you a private channel to the core team and a guaranteed response-time SLA, so your issues never sit in the public queue.
A committed response time for every request, and a clear indication of when a fix will become available. Exact terms vary by tier. We'll walk you through the options on a call.
Within scope, Enterprise Support can include prioritized feature development and roadmap influence, subject to technical fit. We'll discuss what's possible for your use case.
Enterprise Support covers teams running Polars in production, whether that's open-source Polars, Polars Nanook, or both.
Start with a call. We'll learn what you're running into, recommend the right tier, and share pricing tailored to your needs.